Hiring Organization / Company: Hendrick Toyota Concord
Basic Salary: To Be Discussed
Employement Type: Full-Time
Summary: Primarily responsible for lead generation activities in support of the company’s sales and service goals.
Take Advantage of Our Cutting Edge Benefits:
Employer Paid Healthcare Premium
Rewarding Performance Based Pay Plans
Paid Company and Manufacturer Training
401(k) Retirement Plan with Company Match
Dental, Vision, Life Insurance
Paid Time-Off up to 3 weeks Vacation
Supplemental Benefits (Short-Term Disability, Long-Term Disability, Life Insurance)
Holiday and Sick Pay
College Scholarship Program
Individual & Team Rewards
Employee Assistance Program
Internal Career Advancement Opportunities
At Hendrick we work daily to invest in our teammates and offer opportunities for personal growth and development.
Essential Duties and Responsibilities :
Answer all incoming phone calls according to a proven, pre-set script, and schedule a sales or service appointment.
Log all customer comments into Dealership Management System.
Schedule follow-up contact if no appointment is made in Dealership Management System.
Confirm scheduled appointments with future customers.
Post scheduled appointments on appointment board in the Business Development Center.
Re-schedule “no-show” customer appointments.
Follow-up with sales or service department to determine if the appointment was kept and what the outcome was. Schedule future contact as needed.
Maintain and update customer changes in database.
Contact current customer base on current marketing incentives.
Respond to customer website request (internet inquiries).
Contact internet clients via e-mail and phone to schedule a sales or service appointment.
Notify necessary departments to inform of appointments set.
Forward any customer concerns to the correct department Manager and follow-up.
Maintains CSI at or above Company standards.
Maintains an organized, clean and safe work area.
Participates in required training.
Follows Safeguards rules and regulations.
Demonstrates the Company’s Core Values.
Maintains accurate timekeeping record in timekeeping system.
Complies with Company policies and procedures.
Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.
Other duties as assigned.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions.
High School Diploma
o Associate Degree
o Bachelor Degree
o Master Degree
o Doctorate Degree
Previous customer service and/or business development experience. Ability to deliver superior customer satisfaction.
Certificates and Licenses:
Valid Driver’s License
Automobile Salesperson License (Not Required to Apply)
Intermediate knowledge of Microsoft Office products. Intermediate ability and knowledge of Dealership Management System and additional software programs to support operations.
Ability to understand and follow instructions. Ability to communicate effectively with customers and company personnel. Strong interpersonal and skills.
The position requires regular and predictable attendance. Scheduled shifts may include evening hours, weekends, and holidays.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit; use hands to finger, handle, or feel.
Duties are performed primarily in the Business Development Center. Work involves continuous contact and interaction with customers and dealership personnel. Work includes movement around dealership facilities.
Verbal and Writing Ability:
Ability to read and comprehend instructions, correspondence, and memos. Ability to receive and communicate with customers courteously, efficiently, and professionally.
Ability to add, subtract, multiply and divide.
Ability to apply common sense understanding to carry out instructions. Ability to deal with standardized situations.
Hendrick Core Values:
To perform the job successfully, an individual should demonstrate the following Core Values.
Servant Leaders consciously put the needs of others before their own, because to serve people is to value them.
Teamwork through Trust & Respect
Diversity is strength, and when we trust and respect one another we can work as a team to achieve at a high level.
Being honest and transparent with people, in an effort to do the right thing within the letter and spirit of the law, drives every action we take and every decision we make.
Commitment to Customer Enthusiasm
Every day we recommit ourselves to the customer experience, and we are empowered to exceed the expectations of our customers.
Passion for Winning
Hendrick’s tradition of winning is based on the idea of striving to be the best, not the biggest, and is therefore defined by how we treat our people.
Accountability at All Levels
Taking ownership of our actions and our decisions allows us to grow as individuals, and support each other as a team.
Commitment to Continuous Improvement
Every day we soften our hearts as well as our egos, in order to seek out and improve upon areas of opportunity within ourselves and our team.
This job description in no way states or implies that these are the only duties and responsibilities to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. This job description is subject to revision at the discretion of the company.
Hendrick Automotive Group is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.
Job Location Information:
Location: Concord, Nc 28027
Date Posted: 2021-06-10
Share this job on:
Top 10 Tips When Finding a Job
If that you’re not kidding about in search of Jobs, you’re going to agree that it is without doubt one of the toughest jobs this present day. Typically, you’ll don’t have any clue where or what to search for within the job market. The great factor is that you’re not by yourself. There are a couple of people available in the market who are jobless such as you. Discovering a job even in a business center can be simple if you recognize where to start. Before you start your job looking procedure, listed below are tips that will help you find your dream job.
1. Job Centers
Job corporations are an incredible and repeatedly lost sight of hots pot for finding Jobs. Job firms repeatedly supply critical training, belongings, and methods for job seekers. Those corporations will also be specifically useful for younger job seekers or the ones with little operating experience. A easy Web experiment for job firms in your areaought to discover where and tips on how to get to them.
2. Temporal companies
Many corporations select to have their positions dispatched by temporal agencies. The end goal for that may be to economize on representative advantages like healthcare. Temporally businesses likewise provide corporations the way of screening applicants. Employment products and services can frequently be a sooner and less daunting job than discovering direct employment. An employment company would possibly likewise grow to be into an enduring job for the individuals who carry out smartly throughout their operating.
3. Free job look services and products
This is a waste of cash while money is now tight within the first place. Of course, the cash you pay for job searching sites is imposed deductible if you are on a job. It’s smarter to make use of the money to pay for expenses.
4. Look at the nearby school
When finding a job, never forget your school. Some schools additionally have coordinate contract positions, so check with them can be useful in finding a new career. If you talk with your teachers, they will be on the lookout for positions that match your training and experience. Some schools may need you to go to their offices for an informal interview. Here you can step through an examination on their PC. You’ll talk with a recruiter to examine exactly what you want.
Newspapers are often an overlooked apparatus for finding Jobs. Smaller businesses still use newspapers as their method when looking for Job applicants. Most newspapers will have their job listings online too. Some may ask the companies to have the listings online. There could be listings in the paper that don’t appear online.
6. Foot hunts
If that you are tired by ineffective attempts at finding a job using one of the above methods, getting out and looking for employers will yield better results. Showing up in person often demonstrates determination and initiative that most employers will find alluring in a potential representative.
7. Online Forums
Joining online forums is another good way of finding your new job. Here you will get companies that are ready to hire you and work with you. Make sure that you join as many online job finding as possible. Ensure that you describe your profile well so that your employers can know who you are.
8. Look at corporate websites
Most corporate websites are good places that can give a job. Look for websites and companies which you would love work with. On the careers page find out if there an open vacancy which matches your expertise. You can also send an email to the HR and ask for consideration.
9. Ask friends
Friends are the best at finding jobs. Before you go out, call all your friends and ask if they have any job connections that match your skills. In most cases, the job search connection will be wide and at last, you will land on one vacancy.
10. Make application regularly
Never be tired of applying. Make sure that you keep on applying for the new jobs that are posted every day. Avoid mentioning that you have done ten applications so far.
When finding a Job, don’t waste time on applications that are complicated for a job you don’t know if you want. Don’t open positions that are not exactly what you want. Tap on them thinking that it may be an approach to get your foot in the entryway.