Personal Banker - Contact Center (charlotte, Nc) Vacancy In Firefighters First Credit Union

Hiring Organization / Company: Firefighters First Credit Union
Basic Salary: To Be Discussed
Employement Type: Full-Time

Job Details:

**This is a full time remote position. Candidates must reside in the state of North Carolina (specifically Charlotte area).**
Hours will be 10am-6:30pm EST

Since 1935, firefighters and their families have counted on the support and services of Firefighters First Credit Union. We have since expanded nationwide and grown from over 800 members our first year to 53,000 members and over $1.8 billion in assets. As an employee of FFCU, we offer competitive salary and benefits including FREE employee only options for medical, dental, and vision. For those who want to continue their higher education, we offer tuition reimbursement programs and educational loans.

Currently, we have an immediate opening for a Member Advisor to join our team to support Virtual Branch (Call/Contact Center). Utilizing our Service Enablers to be available, connect with the members, handle their requests, look out for them, and going above & beyond allows MAs to interact with members over the phone to Improve the Financial Lives of Our Fire Family.

Typical responsibilities:
  • Recommend FFCU financial products and services to members to meet individual member needs.
  • Process and manage member accounts and/or open new and sub-accounts.
  • Process, manage and decision consumer loan applications per consumer lending policies and underwriting guidelines.
  • Process and manage credit and debit cards.
  • Troubleshoot, research, respond, and provide training on member services technology and related issues.
  • Work with other employees and departments to ensure member requests are processed for investments, mortgages, business loans, and insurance.
  • Participate in special projects and perform other assignments as needed.
  • May occasionally travel to attend meetings, conferences, training, or other work-related events.

Basic Qualifications:
  • Experience in one or more of the following: technical support, sales, customer service, or banking.
  • Experience with consumer loan application processing.

Preferred Qualifications:
  • Bachelor’s degree in, Business, Finance, Accounting, Economics or a related field.
  • Experience working as a call center representative for a minimum of 1 year.
  • Experience using or supporting customers through virtual technology such as videoconferencing, web-chat, or related capabilities.
  • Minimum of 2 years’ experience in sales.
  • Demonstrates knowledge of the application of federal and state consumer lending regulations (e.g., Regulation Z, The Fair Credit Reporting Act, Soldiers and Sailors Act, etc.) and compliance requirements such as Bank Secrecy Act, Office of Foreign Asset Control, and Customer ID Program policies and guidelines to appropriately document and track all transactions.
  • Demonstrates knowledge of and experience with the loan application process and standard or typical internal operating policies and procedures.
  • Demonstrates knowledge of business, personal, and insurance products and services.

Firefighters First Federal Credit Union is an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, age, gender, marital status, physical or mental disability, medical condition, pregnancy, sexual orientation, gender identity or expression, national origin, veteran status, genetic information, or any other status protected under federal, state, or local law. Firefighters First Credit Union is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact Human Resources at [email protected] or 323-550-2214.

Job Location Information:
City: Charlotte
State: Nc
Country: Us
Location: Charlotte, Nc 28105

Date Posted: 2021-09-15
Job Listing No# : 69567

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