Hiring Organization / Company: National Seating & Mobility, Inc.
Basic Salary: To Be Discussed
Employement Type: Full-Time
At all levels, working at National Seating & Mobility provides the opportunity to directly impact our client’s lives by giving them self-reliance and independence. Our teams are comprised of passionate individuals, dedicated to providing the best care to each client. We focus on abilities by leveraging technology and creating mobility solutions that are as unique as our client’s needs.
Working at National Seating & Mobility is an opportunity to build a meaningful career, while leaving a lasting impact on the lives of those we serve. Located in more than 40 states, we strive for diversity and offer an array of benefits including 401k, company paid Long Term Disability, and tuition reimbursement.
We are looking to grow our enthusiastic and engaged team at NSM. Submit your resume and join a group of enthusiastic professionals dedicated to changing lives.
Duties and Responsibilities / Essential Functions:
- Manages transaction cycle time (TCT) from Ready to Process to Funding Approval,
making certain that all necessary steps are taken in the appropriate order ensuring
timeliness of process and quality of funding approval.
- Coordinates and manages the hiring, training, mentoring, performance, continuous
education, and career development of their Funding Specialist Team.
- Develops and maintains training materials, guides and progress reporting.
- Manages Funding Specialists; monitoring productivity, quality, and compassion.
- Ensures productivity of Funding Specialist assignments and directs work order
caseloads, shifting responsibilities when necessary.
- Coordinates temporary coverage to ensure all orders are worked timely with a high level
of quality and compassion.
- Works with Area Funding Director to coordinate and share Key Performance Indicators
with direct report team and stakeholders on a regular basis.
- Calculates and requests bonus payment for direct report team on a monthly basis.
- Supports the credit exception process to expedite delivery when appropriate and
- Works with Area Funding Director and Billing Department to maximize quality by
properly managing and adjusting to Missing Information Requests (MIR) and Front End
Adjustments (FEA) on a daily/weekly basis in order to maintain required performance
- Responsible for employee and client conflict resolution. If resolution cannot be
achieved, passes issue to appropriate level of authority.
- Responsible for payroll/administrative function for all direct reports.
- Supports Area Funding Director with other needs within the Area Funding Director’s
- Performs any job related duties assigned to him/her. Carries out all expectations in a
professional manner and with minimal supervision.
- Responsible for personal continuing education related to job duties; i.e.: NSM’s current
and/or new policies and procedures, completing any courses on NSM University, and
research of payer issues and updates related to his or her territory.
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, printers, photocopiers, filing cabinets and fax machines.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is regularly required to sit; use hands repetitively to operate standard office equipment. The employee is frequently required to reach with hands and arms.
Required Education, Experience & Competencies:
- High school diploma or G.E.D.
- 2 years of experience in Complex Rehab Technology Funding operations
- 1 year of experience mentoring and training employees
- Proficient in Microsoft Excel, Word, and Outlook
- Travel ~ 50%
Job Location Information:
Location: Charlotte, Nc 28204
Date Posted: 2021-06-10
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