Hiring Organization / Company: Admark Graphic Systems, Llc
Basic Salary: To Be Discussed
Employement Type: Full-Time
Customer Service Representative – Custom Graphics Manufacturer
Admark graphics is a custom graphics manufacturer located in Charlotte, NC serving the greater United States. We pride ourselves on delivering exceptional care to our customers while creating and installing fleet and architectural graphics. We are looking for a customer service representative to join our team to join the customer service department in estimating and processing orders. If you are a detail-oriented problem solver that loves interacting with people, we are looking for you!
Assists with customer service administrative needs including job estimating, order entry, managing job status, and customer communication. CSR will have extensive knowledge of wide format digital printing capabilities and act as subject matter expert to customers and sales team. You will be expected to manage multiple account requests for estimates and orders, prioritizing based on customer need.
Receive requests for pricing, material recommendation and orders from prospective and existing customers as well as sales and management staff via email. Creates product specification/estimate and maintains communication with customer and production team to ensure timely delivery of orders.
Includes but not limited to:
- Support company operations in Customer Service, Sales, and Production through general administrative duties
- Prepare estimates in accordance with information provided by sales team.
- Act as subject matter expert providing sales or customers with recommendations for material type and job set up.
- Manage multiple accounts simultaneously prioritizing needs and timing based on customer expectations.
- Enter orders into production system ensuring accurate sizing, material usage, file set up and use of existing parts.
- Serve as a liaison for sales, production, management, and customers ensuring communications and facilitating effective service of deliverables.
- Coordinate with application department for estimating and scheduling.
- Assist accounting department when needed in billing, accounts payable and accounts receivables.
- Communicate with customers regarding status of orders or estimates when needed.
Skills and Abilities Required
- Exceptional oral and written communications skills at all organizational levels
- Exceptional math and spatial relations competency (must pass math test).
- Well versed in current computer software (MS Office Suites, Adobe Creative Suites, etc.) sufficient to employ both as communications tool as well as to supplement in areas needed.
- Positive work demeanor
- Able to meet deadlines and multi-task accurately, independently and effectively
- Extraordinary detail attentiveness
Job Type: Full-time
Pay: $16.00 - $25.00 per hour
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
- 8 hour shift
- Monday to Friday
- Bonus pay
Employees are encouraged to wear a mask when not at their workstations. Each workstation is set 6 to 10 foot (or more) apart.
- High school or equivalent (Preferred)
- Day Shift (Preferred)
- One location
Work Location: One location
Job Location Information:
Location: Charlotte, Nc 28269
Date Posted: 2021-09-14
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